Terms & Conditions

Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") governs your use of our web site (hereafter "web site"). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern any contract relating to your use or purchase of the products/services provided through or in connection with the web site (hereafter "services"), (“Contract”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).


This Website is owned by:


Wolseley UK Ltd t/a Discounted Heating

Harrison Way

Spa Park

Leamington Spa

Warwickshire

CV31 3HH


Customer Services Telephone Number: 0800 9709 779. Email: service@discountedheating.co.uk


VAT No 3620 233 93


Company Reg No 0636445 registered in the United Kingdom


The following words used in these Terms shall have the following meanings:


“Business” shall mean anyone other than a Consumer;


"Company web site" shall mean all web sites on which Company provides products and/or services.


“Consumer” shall mean anyone acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;


"personal information" shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;


The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.


If you have any comments or suggestions please email cs@discountedheating.co.uk Discounted Heating will endeavor to respond to any compliant within a maximum of five working days.


IMPORTANT: WE DO NOT ADVISE ANYONE TO PRE-BOOK AN ELECTRICIAN, PLUMBER, BUILDER OR ANY INSTALLER UNTIL GOODS HAVE BEEN RECIEVED AND CHECKED.


TERMS AND CONDITIONS OF USE


Ordering goods from us


Description and price of goods

Placing an order

Made to order products


Payment

Paying with Paypal

Paypal terms and conditions


Delivery and billing address


Order acceptance and processing


Refund policy


Damaged or faulty products


Wee regulations


Returns policy


Limitation of liability


Links to and from other website


License and copyright


Copyright infringement


Disclaimer


Liability


Indemnity


Governing law and jurisdiction


Miscellaneous


Incident reporting


Complaints procedure


Online acceptance


Contact information


See also


Delivery & Shipping


Mainland UK deliveries


Scotland and Ireland deliveries


Exclusions


Shipping and handling


Back orders


Privacy policy & Cookies


ORDERING GOODS FROM US


DESCRIPTION AND PRICE OF GOODS


We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on our website. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on 0800 9709 779 or email us at service@discountedheating.co.uk


Product images are for illustrative purposes only and may differ from the actual product.


We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.


All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.


Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.


PLACING AN ORDER


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.


The contract is subject to your right of cancellation (see below).


Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.


We may refuse in our discretion to accept an order:


(a) where we cannot obtain authorisation for your payment;


(b) if there has been a pricing or product description error; or


(c) if you do not meet any eligibility criteria set out in our terms and conditions.


(d) where goods ordered by you are not available;


(e) if we do not deliver to your area;


Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.


MADE TO ORDER PRODUCTS


Some items on our website are individually made to order, once ordered and confirmed these items cannot be cancelled or returned as they are made at the customer’s request.


Certain items will require additional conditions that will be sent to you by email, which you will have to agree to before we place the order with our supplier. These are generally for all Oil Tanks and certain cylinders.


PAYMENT


Payment can be made by Visa, Delta, Solo and Mastercard. We do not accept American Express. Payment gets taken automatically. However if items are on Back Order or are not immediately available, we can refund upon your request. In this instance, we will contact you again for payment before the items are despatched. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.


Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.


For some orders we may ask for a B.A.C.S payment / transfer as an alternative to credit card payment.


To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.


By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.


 


DELIVERY & BILLING ADDRESS


Please note that for security purposes you delivery address should be the same as your billing address.


ORDER ACCEPTANCE AND PROCESSING


As soon as we have received authorisation for the payment from PayPal, we will begin to process your order through our system and will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed between us. It is our policy to charge payment upon taking an order even if the goods are not immediately available for shipment.


WEEE REGULATIONS


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.


The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.


Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Homeoutlet Online Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.


For example, if a new electric fire was purchased from us we would accept your old electric fire and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item (at their own expense) to us within 28 days of purchasing their new item.


Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown.


Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.



For more information please visit the Environment Agency website.


BUSINESS RETURNS AND REFUNDS


If you are a Business, and wish to return goods please contact customer services on 01926 705 114 for a returns authorization. If you have ordered incorrectly or no longer require the goods you have 14 days from point of delivery to return the item to us, all items must be returned in good condition and you will be liable for the cost of the returns. Items will not be refunded if received damaged or not fit for re-sale.


PLEASE NOTE: -WE STRONGLY ADVISE YOU TAKE OUT INSURANCE ON THE GOODS EITHER WITH THE COURIER SERVICE OF YOUR CHOICE OR ALTERNATIVELY THROUGH ROYAL MAIL - THIS WILL ALLOW YOU TO CLAIM ANY COSTS BACK SHOULD THE GOODS ARRIVE TO US DAMAGED.


If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.


CONSUMER RETURNS AND REFUNDS


If you are a Consumer, you have a right to cancel a Contract without giving any reason.


This means that, within the time periods set out below, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Contract and receive a refund. To cancel a Contract, you need to let us know that you have decided to cancel.


The easiest way to cancel a Contract, is to complete the Cancellation Form on our website.


Your legal right to cancel a Contract starts from the date of the dispatch confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed.

The deadlines for cancelling a Contract are as follows:

For a single product – 14 days after receipt of the product.

For a single product delivered in instalments, or for multiple products, delivered on separate days – 14 days after receipt of the last instalment.

For the regular delivery of product over a set period – 14 days after receipt of the first delivery of the product.

If a product has been delivered to you before you decide to cancel your Contract, then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You will be responsible for the cost of returning the products to us, unless the product is faulty or not as described

PLEASE NOTE: -WE STRONGLY ADVISE YOU TAKE OUT INSURANCE ON THE GOODS EITHER WITH THE COURIER SERVICE OF YOUR CHOICE OR ALTERNATIVELY THROUGH ROYAL MAIL - THIS WILL ALLOW YOU TO CLAIM ANY COSTS BACK SHOULD THE GOODS ARRIVE TO US DAMAGED.


If you cancel your Contract we will:

Refund you the price paid for the products. However, we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

Refund any delivery costs you have paid. However, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

We will refund you on the credit card or debit card used by you to pay as soon as possible. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. In any event we will make the refund, within 14 days of receipt of the returned product by you (if you have received the product), within 14 days of you informing us of your decision to cancel (if you have not received the product). If you used vouchers to pay for the Product we may refund you in vouchers.<


DAMAGED, FAULTY OR INCORRECT PRODUCTS


If you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in these Terms. If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.


For goods which have arrived damaged please contact us within 3 working days of receipt of the order.


Please note that any products returned which you claim to be defective will be checked and verified by technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.


If you are a Business, and you notify a problem to us under this condition, our only obligation will be, at your option:


(a) to make good any shortage or non-delivery;


(b) to replace or repair any goods that are damaged or defective; or


(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.


Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.


 

LIMITATION OF LIABILITY


Discount Heating Supplies will not be liable to you for any loss or damage in circumstances where:


(d) There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;


(e) Such loss or damage is not a reasonably foreseeable result of any such breach;


(f) Any increase in loss or damage resulting from breach by you of any term of this contract.


Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


LINKS TO AND FROM OTHER WEBSITES


Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


LICENCE AND COPYRIGHT


The Company web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.


You are permitted to print and download extracts from this Website for your own private use on the following basis:


(a) no documents or related graphics on this Website are modified in any way;


(b) no graphics on this Website are used separately from accompanying text; and


(c)any of our copyright and trade mark notices and this permission notice appear in all copies.


COPYRIGHT INFRINGEMENT


In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to or by letter to:


Wolseley UK Ltd t/a Discounted Heating

Harrison Way

Spa Park

Leamington Spa

Warwickshire

CV31 3HH


DISCLAIMER


While Company uses reasonable efforts to include accurate and up-to-date information, Company specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Company web sites, either now operating or created in the future. Company disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. Company disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Company web site.


Company does not make any warranties or representations regarding any data, service and/or information provided or made available by any User on any of the Company web sites or on any external web sites linked to them. In particular, Company does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.


Without limiting the foregoing, under no circumstances shall Company be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.


COMPANY WEBSITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEB SITES, ARE PROVIDED "AS IS," WITH NO WARRANTIES EXPRESSED OR IMPLIED. COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEB SITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEB SITES. COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEB SITES.


USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEB SITES AT THEIR OWN DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.


SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.


COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd -PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.


LIABILITY


Company may modify, suspend, discontinue or restrict the use of any portion of the Company web site, including the availability of any portion of the content at any time, without notice or liability.


User acknowledges and agrees that it is virtually impossible to achieve continuous, uninterrupted availability of the Company or any other, web site. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.


In no event (including our own negligence) will we be liable for any:


(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); 


(b) loss of goodwill or reputation;


(c) special, indirect or consequential losses; or


(d) damage to or loss of data (even if we have been advised of the possibility of such losses)


Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.


INDEMNITY


User agrees to indemnify, defend and hold harmless Company its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding:


1. User use of the Company web site(s);


2. Company's use of any User content or information, as long as such use is not inconsistent with these Terms;


3. Information or material provided through User’s IP address, even if not posted by User; or


4. Any violation of these Terms by User.


GOVERNING LAW AND JURISDICTION


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.


We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. User agrees to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of Company.


MISCELLANEOUS


Section Titles: The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.


Incident Reporting: Any complaints regarding violations of these Terms by a User should be directed to Customer Service at. Where possible, include details that would assist Company in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).


Complaints Procedure: We are very proud of our high standards of customer service however; in the event that we fail in meeting these standards, please do not hesitate to contact us at:


Wolseley UK Ltd

Harrison Way

Spa Park

Leamington Spa

Warwickshire

CV31 3HH


ONLINE ACCEPTANCE


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.


If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.


No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.


These Terms represent the entire understanding between User and Company and supersedes any prior statements or representations. USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that User is entering into a binding and legal agreement with Company.


User agrees to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or User agrees to waive such claim. User also agrees that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.


These Terms and Conditions were last updated, and became effective, on 21/03/2014.


CONTACT INFORMATION


Our contact details are as follows:


Company Name: Wolseley UK Ltd t/a Discounted Heating.


Company Address:


Wolseley UK Ltd

Harrison Way

Spa Park

Leamington Spa

Warwickshire

CV31 3HH


Customer Services Telephone Number: 0800 9709 779. Email: service@discountedheating.co.uk