| About Us This web site is owned and operated by Discounted Heating who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Discounted Heating 57 Faringdon Road St Judes Plymouth Devon PL4 9ER United Kingdom Phone: 0844 567 8884 Fax: Email: sales [at] discountedheating [dot] co [dot] uk VAT No. 754 97 17 86 |
| Making A Purchase <H2>DESCRIPTION AND PRICE OF GOODS</H2> <p>We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on . If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on 0844 567 8884 or email us at <a href="mailto:info@discountedheating.co.uk>info@discountedheating.co.uk</a>.</p> <p>Product images are for illustrative purposes only and may differ from the actual product.</p> <p>We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.</p> <p>All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.</p> <p>Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.</p> <H2>PLACING AN ORDER</H2> <p>You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.</p> <p>The contract is subject to your right of cancellation (see below).</p> <p>Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.</p> <p>We may refuse in our discretion to accept an order: <ul> <li>(a) where we cannot obtain authorisation for your payment;</li> <li>(b) if there has been a pricing or product description error; or</li> <li>(c) if you do not meet any eligibility criteria set out in our terms and conditions.</li> <li>(d) where goods ordered by you are not available; </li> <li>(e) if we do not deliver to your area; </li> </ul></p> <p>Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.</p> <H2>MADE TO ORDER PRODUCTS</H2> <p>Some items on our website are individually made to order, once ordered and confirmed these items can not be cancelled or returned as they are made at the customer’s request.</p> <p>Certain items will require additional conditions that will be sent to you by email, which you will have to agree to before we place the order with our supplier. These are generally for all Oil Tanks and certain cylinders.</p> |
| Shipping And Handling <H2>SHIPPING AND HANDLING </H2> <p>All orders with any amount of products have one simple delivery charge of £5.99 + Vat. In extreme circumstances / postal areas P & P surcharge may apply.</p> <p>We deliver to UK Mainland only, we do not deliver to shipping agents, Customers wishing to ship goods abroad should be aware of the following points: <ul> <li>Manufacturer warranties are only valid in the UK.</li> <li>Discountedheating.co.uk will not be liable for the return of damaged or faulty goods from outside the UK.</li> <li>All goods must be checked for damage or defects.</li> <li>Please ensure the goods are ordered well in advance of your shipping schedules</li> </ul></p> <p>Please do not install your product if it is damaged, or incorrect as once it is installed you have agreed to it being in good condition.</p> <p><b>Important: We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked as www.discountedheating.co.uk will not be held liable for tradesperson(s) charges. This does not affect your statutory rights as a consumer.</b></p> |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders <h2>BACK ORDERS</h2> <p>If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.</p> <p>This does not affect your statutory rights as a consumer.</p> <p>If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within working days of the delivery of the goods in question.</p> <p>If you do not receive goods |
| Tax Charges <H2>TAX CHARGES</H2> <p>For orders made from the UK or the European Union, 20% VAT is added until further notice. Changes will be made in compliance with government instruction.</p> |
| Credit Card Security <h2>PAYMENT & CREDIT CARD SECURITY</h2> <p>Payment can be made by Visa, Delta, Solo and Mastercard. We do not accept American Express. Payment gets taken automatically. However if items are on Back Order or are not immediately available, we can refund upon your request. In this instance, we will contact you again for payment before the items are despatched. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.</p> <p>Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.</p> <p>For some orders we may ask for a B.A.C.S payment / transfer as an alternative to credit card payment.</p> <p>To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.</p> <p>By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.</p> |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 567 8884 (International +44 0844 567 8884) or fax us on or write to us at 57 Faringdon Road St Judes Plymouth Devon PL4 9ER United Kingdom |
| Privacy Policy <h2>PRIVACY POLICY</H2> <p>Discounted Heating does not disclose buyer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.</p> <p>Please contact Marc Soper at <a href="mailto:marc@discountedheating.co.uk>marc@discountedheating.co.uk</a> for all privacy matters.</p> <p>Any information given at the time ordering is collected by ourselves for the sole intention of completing your order. We do not send marketing material and your information is dormant after order is completed.</p> <p>All information is collected lawfully and in accordance with the data protection act 1998.</p> <p>Information is collected to complete your order only. At present no marketing material is sent using this information.</p> |
| Returns Policy <H2>REFUND POLICY</H2> <p>If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.</p> <H2>DAMAGED GOODS OR FAULTY PRODUCTS</H2> <p>For goods which have arrived damaged you will need to contact us within 3 working days of receipt of the order. Please note that any Products returned which you claim to be defective will be checked and verified by technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.</p> <p>If you notify a problem to us under this condition, our only obligation will be, at your option: <ul> <li>(a) to make good any shortage or non-delivery;</li> <li>(b) to replace or repair any goods that are damaged or defective; or</li> <li>(c) to refund to you the amount paid by you for the goods in question in whatever way we choose. </ul> </P> <p>Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.</p> |
| Remittance Terms <h2>REMITTANCE TERMS</h2> <h3>Your Right To Cancel</h3> <p>Under the United Kingdom's distance selling regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. (Discount Heating subscribe to the SafeBuy web code of practice and as required by the SafeBuy standards have elected to extended the right to cancel the contract for purchase to 14 working days.)</p> <p>This does not apply to special order & made to order products.</p> <p>Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty.</p> <p>All goods must be returned undamaged and in the original packaging.</p> <p>If a collection is required a charge may be made.</p> <h3>Completion Of Contract</h3> <p>We consider the contract complete when the delivery has been made in full.</p> <h2>ONLINE ACCEPTANCE</h2> <p>You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999. </p> |
