Returns Policy



If you wish to return your goods please contact customer services on 0800 9709 779 for a returns authorisation.


Your Contract End of Cancellation Period
Your Contract is for a single item of Goods (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Goods.

Your Contract is for either of the following:
•    one item of Goods which is delivered in instalments on separate days.
•    multiple Goods which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.

Your Contract is for the regular delivery of  Goods over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Goods.


All items must be returned with the original packaging in a resaleable condition and you will be liable for the cost of the return(s).

Items will not be refunded if received damaged or not fit for re-sale.

** PLEASE NOTE - Failure to notify us of any returns could cause a delay with your refund being processed


1.1  Orders for Special Order Goods may not be cancelled.


1.2  The Buyer may cancel other orders at any time before they are dispatched by calling our customer services team on 0800 9709 779.


1.3  Before returning any Goods to the Company the Buyer must contact the Company by telephoning 0800 9709 779 to log the return, providing them with details of the item and reason for return. 


1.4  The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

          (a). Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
          (b). Packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and
          (c). The Buyer supplies the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).


1.5  Where Goods are returned pursuant to Condition 1.4 (where they are not faulty):

          (a). If the item was originally on a special order a restocking charge will be made; and
          (b). In all cases, the risk and cost or returning the Goods shall be at the Buyer's cost.


1.6  The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and / or collection charges.


1.7  The Company cannot offer refunds or accept returns on the following (unless they are faulty):

          (a). Special Order Goods;
          (b). If sealed packages have been opened on sensitive electronic goods (eg boiler printed circuit boards);
          (c). Goods that have been fitted; and
          (d). Specially manufactured products.




Wolseley UK Ltd t/a Discounted Heating
Harrison Way
Leamington Spa
CV31 3HH

Telephone: 0800 9709 779 


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