Delivery & Collection Information DH New

At Discounted heating we offer you two quick and easy options – Delivery or Collection

Free Delivery on Orders Over £50

We offer free UK delivery on all orders over £50 inc. VAT**

Orders under £50 will incur a delivery charge of £5.95  inc. VAT

Deliveries are between the hours of 8:00 am and 5:00 pm, Monday to Friday ONLY

Delivery on stocked items is usually 3-5 working days

We will contact you if the lead time exceeds the standard 3-5 working day lead time

Need it quicker?

We offer a Free Next Day Collection service from over 500 nationwide Plumb Center branches on over half our products across the website

Simply create an account & add you order to basket

Select “Collect in Branch” at checkout and select the plumb center branch you would like to collect from or call us for confirmation

Order before 3pm for collection next business day

Please note, not all products are eligible for next day collection. Please call us if you require confirmation that the item you would like to order is eligible for the next day collection service prior to ordering.

Whether you choose Free Delivery or Collection our UK based Customer Support Center is on hand for all queries.  Once your order is placed you’ll receive confirmation via email including your collection or delivery information.

Additional Delivery Details & Charges:

* Items ordered in from manufacturers may incur an additional charge for delivery and maybe subject to a restocking charge if returned.

** Standard delivery charges and lead times cover Mainland UK ONLY.

Additional charges and lead times will be incurred for deliveries to Northern Ireland, Scottish Highlands, Argyll and Bute, Isle of Man, Isle of Skye, Isle of Mull, Orkney, Shetland & the Channel Islands - please call us prior to placing an order for delivery to these areas to avoid delays in processing the order or cancellations thereafter.

Jersey & Guernsey - 10% of the value of the order if over £50, £5.95 applies to orders under £50 (VAT cannot be deducted)

Orkney Islands - £25 inc. VAT (branches are only able to deliver to the Orkney Islands weekly on a Thursday which is also weather dependent)

Northern Ireland, PH3 to PH16 (inclusive), KY13, KY14, FK14, FK15, FK19 and FK21 - £20 inc. VAT

Isle of Man - £15 inc. VAT

Scottish Highlands / Argyll and Bute - £15-£25 inc. VAT

Isle of Skye - IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56 - £25 inc. VAT (branches are only able to deliver to the Isle of Skye weekly on a Thursday which is also weather dependent)

Isle of Mull & Isle of Lewis - Unfortunately we do not deliver to this area, however you are able to collect from 5 plumb center branches. Please call us prior to placing an order for further information

When You Receive Your Order:

You will be asked to sign for the goods received in good condition

If the package does not appear to be in good condition please refuse the delivery & contact us

If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter

Please open all boxes or parcels as soon as they arrive, you have 7 days to notify us of any damage

If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify in full against any losses we suffer as a result of your failure to notify us within 7 days

There will be one person per vehicle and for health and safety reasons the driver is only contracted to deliver curb side. Delivery inside a customer’s property is at the driver’s discretion. For large and heavy items please ensure there will be adequate assistance in helping the driver unload.

Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage. 

PLEASE NOTE - It is our policy to charge payment upon taking an order even if the goods are not immediately available for shipment.

** Online ordering available 24/7, 365 days a year – shopping made easy and convenient! **