Returns Information



If you wish to return your goods please contact customer services on 0800 9709 779 or email for a returns authorisation.

If you have ordered incorrectly or no longer require the goods you have 14 days from the day of receipt of your order to return the item back to the delivering plumb center.

All returns must be logged with Discounted Heating via phone or email and items must be returned with the original packaging in a resaleable condition and you will be liable for the cost of the return(s).

Items will not be refunded if received damaged or not fit for re-sale.

** PLEASE NOTE - Failure to notify us of any returns via phone or email may cause a delay with your refund being processed


1.1  Orders for Special Order Goods may not be cancelled.


1.2  The Buyer may cancel other orders at any time before they are dispatched by calling our customer services team on 0800 9709 779.


1.3  Before returning any Goods to the Company the Buyer must contact the Company by telephoning 0800 9709 779 to log the return, providing them with details of the item and reason for return. 


1.4  The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

          (a). Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;

          (b). Packaged items will only be accepted if the package remains unbroken and in reasonable condition; and

          (c). The Buyer supplies the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes)


1.5  Where Goods are returned pursuant to Condition 1.4 (where they are not faulty):

          (a). In some cases where the item was originally on a special order from the manufacturer, the refund maybe subject to a re-stocking charge:

          (PLEASE NOTE: we may not always notify you if an item is on a special order from the manufacturer, if it does not exceed the 3-5 standard delivery lead time); and

          (b). In all cases, the risk and cost or returning the Goods shall be at the Buyer's cost


1.6  The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and / or collection charges.


1.7  The Company cannot offer refunds or accept returns on the following (unless they are faulty):

          (a). If sealed packages have been opened on sensitive electronic goods (eg boiler printed circuit boards);

          (b). Goods that have been fitted; and

          (c). Specially manufactured products